End User Support Model
You have options in reaching us:
- Direct Contact with Support Analyst
- Text or IM
- Send the Silvics Service Center an E-mail
- Support Hours 7:30AM – 5:00PM CST M-F
- On-call as needed after hours
Live support staffed in Birmingham, Alabama.
- Support Team trained in GIS and Business of Forestry
- High level support issues may be escalated to another knowledgable support analyst, supervisor, or manager
All calls will be logged and tracked through resolution.
Support: Incident Management Process